Today, FieldCore celebrates our third birthday! What an amazing journey it has been the last three years. From forming legal entities in more than 60 countries to welcoming more than 12,000 employees to the FieldCore Family, the accomplishments have been numerous.
Among all these milestones, the ones I am most proud of are the ones related to the two most important groups we serve … our employees and customers.
Having led our Africa, India and Middle East region before following Mike Adams as the CEO of FieldCore earlier this year, I had the opportunity to really dive into our organization and meet hundreds of employees.
Without a doubt, these are some of the most dedicated, professional people I have ever encountered. They are selfless, committed to our mission and caring for each other, our customers and ultimately the people whose homes, hospitals and cities are electrified by our services.
Just one recent example of this dedication is in several teams that literally worked day and night for months at a time while deployed to far-flung corners of the globe during the COVID-19 pandemic. We have so many examples of teams stuck in a country due to border closings or other restrictions. Rather than sitting in a hotel room sulking about their bad fortune, they answered the call and acted as de-facto “country teams” going from outage to outage to serve our customers’ needs.
Behind these teams, there is a dedicated support staff working to keep them safe and return them home. Our immigration, mobilization and corporate security teams went to extreme lengths, even chartering passenger jets and working with governments from multiple countries in order to gain the necessary clearances to get our people home safely.
This is but one example of the dedication FieldCore employees have for each other and the mission.
Beyond the day-to-day work, I am extraordinarily proud of the opportunities our people have to grow and succeed at FieldCore. No other company that I know of can offer employees the breadth or depth of experiences we can in the power generation field. From Craft Mechanics, Wind Technicians and Gas and Steam Field Engineers, to a multitude of support roles and functions, every employee has an opportunity to build an outstanding technical, staff or leadership career here.
Since FieldCore was founded in August 2017, we have promoted thousands of our people through the ranks, including establishing an entirely new classification of Field Engineer, Chief FE, earlier this year. This is especially relevant among our craft and Field Engineer population. A significant number of my leadership team, myself included, began as Field Engineers or in other field roles, including craftspeople. We make it a high priority to identify and nurture top talent, giving them opportunities to take their career in the direction they choose.
Providing a place to grow and advance a career in a Company that is focused on achievement and merit, regardless of background, is something we commit to as a priority at FieldCore. As part of that commitment, we named our first Chief Diversity Officer, Bella Abel, earlier this week. Bella and the team, including a Diversity Council made up of employees from around the world, will work to create meaningful, sustainable change to help FieldCore better reflect society and the communities we serve. While we still have work to do, we are definitely heading in the right direction.
The other group we have been focusing on since the beginning are our customers at power plants, wind farms, oil & gas facilities and more.
Our goal since day one has been World-Class Execution for our customers. This is of course aspirational and something that will continually evolve as we grow as a Company.
Over the past three years we have made major progress in providing quality outcomes for our customers.
Since FieldCore was formed in 2017, we have reduced the number of significant quality events by more than 70%. Customer satisfaction (CX), as measured through customer feedback, has continually increased. So far this year, FieldCore has received more than 200 perfect CX scores, including a fantastic 77% of all scores received in China. Clearly our customers see progress and partnership on the rise.
While this represents major improvements, one quality event is still one too many. We are working diligently and are committed to continue to get better daily, incorporating many Lean principles like Lean Action Workouts for outages and other tools to further standardize work and increase the knowledge and expertise of our employees.
Looking back … and ahead:
As we look to the future of power generation, we are well positioned to capitalize on the continued growth of gas and renewables fueled power generation while also supporting the steam generation segment in the way they need us to.
These past three years have been some of the most satisfying and rewarding in my entire career. I am humbled to lead an organization of dedicated men and women with a clear focus on World-Class Execution for our customers while building the Best Place to Grow for our people.
Here’s to the next three years.